Support
Hopme Support
Last Updated: June 14, 2026
Contact Support
Thank you for using Hopme.
If you experience technical issues, encounter inappropriate content, have questions about your account, or need assistance using the application, please contact support.
Support Contact
Developer: Ihor Shymkov
Email: hopme.app@gmail.com
Application: Hopme
We aim to respond to support requests within 3 business days.
Frequently Asked Questions
I cannot sign in
Please verify that:
- Your email address is entered correctly.
- You have an active internet connection.
- You are using the latest version of Hopme.
- For email sign-in, you enter the 6-digit verification code from the email (codes expire after a limited time).
- You can tap Resend code if the code expired.
You can also try Continue with Google.
If the issue persists, contact support.
How does email sign-in work?
- Enter your email address and tap Send verification code.
- Check your inbox for a 6-digit code from Hopme (sent via our email provider).
- Enter the code in the application and tap Verify and sign in.
Codes are single-use and expire after a limited time. Do not share your code with others.
How do I edit my profile?
Open:
Profile → Edit Profile
You can update your profile information, languages, biography, and other available settings.
How do I create an event?
Open:
Create → Fill Event Details → Publish Event
You can add:
- Event title
- Description
- Location
- Dates and times
- Languages
- Age restrictions
- Participant limits
- Pricing information
How do I join or leave an event?
Open the event page and select:
- Join Event
- Leave Event
Your participation status will be updated immediately.
How do I buy event creation packages?
After you use your free event creation allowance, you can purchase packages from:
Profile → Event creation packages
or when creating an event if you have no credits left.
Prices are shown in PLN before you confirm. During beta testing, the application may run in test mode and grant credits without a real charge. In production, payments are processed by Stripe. Hopme does not store your full card number.
I was charged but did not receive credits
- Ensure you are signed in with the same account used for purchase.
- Restart the application and check Profile → event credits.
- If credits are still missing, contact support with:
- Your account phone number or email
- Approximate purchase date and amount
- Package purchased (if known)
Email: hopme.app@gmail.com
Can I get a refund for event creation packages?
Purchases are generally non-refundable except where required by law. If you believe a charge was made in error, contact support within 14 days. See our Terms of Service for details.
How do I report an event or user?
If content violates our rules:
- Open the event or user profile.
- Use the available reporting feature (if available).
- Submit a report.
You may also contact support directly at:
How do I delete my account?
To permanently delete your account:
- Open Hopme.
- Go to Profile.
- Open Edit Profile.
- Select Delete Account.
- Confirm deletion.
Deletion is processed immediately when confirmation succeeds. Some backup systems may take up to 30 days to fully purge data.
For more information, see our Account Deletion Policy.
What data does Hopme collect?
Hopme may process:
- Email address (for authentication and optional profile contact)
- Google account information (when you use Google Sign-In)
- One-time email verification codes (processed securely on our servers)
- Profile information (name, birth date, languages, bio, optional phone)
- Event participation and event creation information
- Purchase and payment metadata (processed by Stripe in production; we do not store full card numbers)
- Location information (with permission)
- Local notification preferences and scheduled reminders
- Cloud-stored profile and event data (Firebase)
- Technical diagnostics
For complete details, please review our Privacy Policy.
Legal Documents
The following documents govern the use of Hopme:
These documents are available within the application and on associated websites where applicable.
Reporting Security Issues
If you discover a security vulnerability or believe your account has been compromised, please contact:
Include as much detail as possible to help us investigate the issue.
Feedback and Suggestions
We welcome ideas and suggestions for improving Hopme.
Feedback can be sent to:
While we cannot guarantee implementation of all suggestions, we carefully review user feedback when planning future updates.
About Hopme
Hopme helps users discover local events, create their own events, and connect with people through shared activities.
The application supports Polish, English, Russian, Ukrainian, and Belarusian, and is designed to simplify event discovery and participation.
Contact Information
Developer: Ihor Shymkov
Email: hopme.app@gmail.com
Application: Hopme